FREQUENTLY ASKED QUESTIONS
Kindly read this section of our website if you are interested in using any of our services and need clarity on how we operate in Ghana.
FAQ
How do I book?
A: Kindly pick from our Ratecard any package that best suits your event and make the necessary adjustments if need be. Kindly fill our "Contact Us" form with all necessary information to request for an invoice in order to make payment. You can also Call or WhatsApp any of our contacts for assistance and clarity. You are most likely to speak with Kenneth, Dennis or Rebecca to help you go through the registration process manually. Whatever discussion you have with these reps must be backed with an invoice otherwise negotiations will not be valid. Please do well to read our T&C before making any commitments as it is deemed as your acceptance of contract. Our Payment details will be indicated on the invoice sent to you and a non-refundable 50% deposit(Booking Fee) will be required within the next 15days to keep invoice valid. This Payment will confirm your booking and submitted date. We will then send you a receipt and confirmation date slip via Whatsapp or Email. A Questionnaire will be sent subsequently to fill with accurate details and information about your event while clearly articulating expectation, this must be submitted not less than seven days to event. Per your answers from the questionnaire our creative team may reach out to you to consult or advice with respect to your event and how to achieve the best imagery on your special day. A Photographer and (Creative Director; dependant on package) will be assigned to your event as we prepare the team counting down to your big day (this is usually a month to your event). Regular follow up messages will be sent to you to ensure that the entire team is fully abreast with the turn of events. All necessary information and commitments will be fully adhered to for a successful day including pre-production meetings(via Zoom) and completion of all commitments from both parties. After your event you will receive a call from our office to keep you updated with deliverables, recommendations, and the set time for deliverables to be couriered or picked up at the office.
What time will you arrive at my wedding
A: We will arrive at your event 40 minutes to the time of a traditional wedding but for white wedding we will be there 70 minutes (1hr 10mins) before start of actual ceremony.
Who will shoot my event?
KKA Studios is a premier photography and cinematography company, home to a team of passionate and highly skilled creatives dedicated to capturing life’s most meaningful moments. When a KKA Studios Lead Photographer or Cinematographer arrives at your event, you can trust that they are fully equipped and committed to delivering visuals that reflect the signature excellence and artistry seen across our portfolio.
With every frame, we transform your memories into timeless cinematic stories. Rest assured — you are in the hands of professionals who care deeply about your vision and are devoted to making your special day truly unforgettable.
When will we get our photos?
A: Soft-copies of pictures will be delivered within 14-21 working days. However we may share a few highlights with you as and when we make progress with the post production process via a Dropbox link (Files are most likely to be the retouched images that come with your package). Full video will be ready in 40-60 working days and short trailers will be ready between 14-21 working days. Full deliverables from pictures and videos packages respectively will be delivered within 60-90 working days. Kindly note that express services can be requested and will come at an extra charge. Clients are advice to pick up their final proofs at our office otherwise payment will be made for delivery services by client when doorstep delivery is requested.
Where will you be coming from
A: We are based in Accra, Lakeside Estates to be precise. However, we are open and available to travel even beyond Greater-Accra Region. This will mean client will have to cater for our transportation and accommodation if the event is beyond Accra. Tema and Kasoa is recognized as not part of Accra and services rendered in such areas will come at an extra cost. Trips outside Greater-Accra Region and Ghana will require that we are there a day before to enable us prepare adequately and rest for the busy day ahead. Clients will have to hear from our photographers their desired means of transport and support them in every way possible to make their journey a convenient and comfortable one.
When will you leave my event?
The time we leave your event is based entirely on the number of hours booked in your package. Our timing begins as soon as our team arrives at the agreed meeting location.
Should the event exceed the booked hours due to unforeseen circumstances or extended activities, additional charges will apply. Clients are responsible for these extra hourly costs unless prior arrangements have been made with our media team.
We’re committed to ensuring your event is captured beautifully while staying aligned with the agreed timeline.
How many photographers will be at the event?
This will be based on the package you choose; however, if you are expecting more than 120 guests, we strongly advise adding an additional photographer from our team to reduce the single shooter's stress and help achieve a more comprehensive story and wedding gallery. You can also enjoy the presence of a creative director from our team whose sole purpose will be to make you picture-ready. He will also liaise with your planners, family and other photographers to ensure daily activities are well coordinated and timely.
When do I meet the photographer?
Once your booking process is finalized, a Lead Photographer(s) will be assigned to your event. Following this, we’ll arrange a meeting—either in person at our head office or virtually via Zoom—during our creative consultation sessions. This session allows us to connect, discuss your vision, and ensure everything is perfectly planned for your special day.
Will our pictures be featured online/social media?
Not automatically. KKA Studios reserves the right to carefully select images at its discretion for features across our official social media platforms, website, and blog. In accordance with copyright law, all images created for clients are considered Shared Ownership, granting both the client and KKA Studios equal rights to share and reproduce the content.
Clients who wish to obtain Full Copyright Ownership may do so at an additional cost. Once this has been granted, KKA Studios relinquishes all rights to use, share, or reproduce the images in any form without the client’s written consent.
Please note that select premium packages — such as our Exclusive include automatic features on our website and media platforms. For more details, kindly refer to the package descriptions.
At KKA Studios, we value our clients’ privacy and creative partnership. Our goal is to honor your preferences while celebrating the artistry and storytelling that define every collaboration.
What do you call Retouched Images?
Unprocessed JPEGs are images captured directly by our cameras, untouched by editing or enhancements. They provide an authentic, raw representation of your event—perfectly capturing the moments as they unfolded. These images are an exact reflection of the day before any artistic manipulation or refinements are applied, offering a glimpse into your story's unfiltered essence.
Do you touch up all the images on the Flash Drive?
No, we don't retouch all the images on the flash drive. We provide all unprocessed JPEGs—raw, untouched images from your event—within seven working days. These photos offer a true representation of your day before any edits are made.
You'll have the opportunity to select which images you'd like to be post-processed, based on your package. You have seven working days to submit your selections. If you miss this deadline, our team will make the selections for you, ensuring there's no delay in our workflow and final delivery.
After your selection, we’ll apply our signature post-production edits—basic adjustments like cropping, color correction, exposure fixes, tone mapping, and more. Retouched images, indicated with (R#), are refined further to address specific details like skin texture, hair, makeup, and other elements, giving you a polished and flawless look. Additional retouching can be requested at an extra cost (see our rate card for pricing).
This ensures you receive a beautiful, professionally edited gallery that tells your story perfectly.
How long will it take to receive our product?
At KKA Studios, we are committed to delivering your memories with exceptional quality, care, and efficiency. Below is a quick guide to help you understand our delivery timelines and process:
Delivery Timeline
Raw Images: All unprocessed JPEGs (unedited images) will be provided on a flash drive within 7 working days after your event.
Edited Images: Once your selections are made, post-production begins. Expect your final, beautifully edited images within 21 working days. During this stage, we may share sneak peeks to keep you updated.
Short Trailer/Highlight Film: Delivered within 21–40 working days.
Full Film: Delivered within 60–90 working days.
Extended Videos: Available upon request; additional charges apply for extended durations beyond your package limit.
Final Package Delivery: This includes photo books, frames, and other printed materials (as per your package), ready within 60–90 working days.
Express Services
Need your memories sooner? We offer express delivery options at an additional cost to meet urgent timelines.
Delivery Method
We recommend in-person pickup at our studio for your final deliverables. However, doorstep delivery is available upon request at your expense.
Reviews & Revisions
Each client receives one complimentary review of the trailer and full video. Feedback should be submitted within 30 days of receiving your deliverables.
Additional edits or revisions requested after this period will incur a service fee.
At KKA Studios, our mission is to make your experience seamless, personal, and unforgettable—from the first frame to the final delivery.
If you have any questions or special requests, our team is always happy to assist.
Cancellation Policy
We do hope clients do not cancel their bookings prior to their special day but in the event this happens, booking fee of 50% of the package chosen will be non refundable.
Have additional questions?
Please submit using the form on our contact page, and we will be in contact shortly.
STILL HAVE MORE QUESTIONS?
Learn the Difference and Appreciate the Value-Added Service of Retouching.
Unprocessed JPEGs
Normal/Standard Edits
Retouched Image
Unprocessed JPEGs
Normal/Standard Edits
Retouched Image